Project Delivery Process
A structured implementation approach designed to minimise disruption and deliver value quickly.
8–12 weeks typical timeline
6 phases
4+ weeks hypercare
6 implementation phases
Typical delivery runs 8–12 weeks depending on integrations, data migration scope and change management.
Phase 1
Discovery & Scoping
1–2 weeks
- Stakeholder workshops and requirements capture
- Workforce model review (roles, sites, award considerations)
- Implementation plan, risks and governance agreed
Phase 2
Configuration & Build
2–3 weeks
- Platform configuration aligned to operational workflows
- Role-based access and dashboards
- Escalation and approval pathways configured
Phase 3
Integration & Data Migration
2–3 weeks
- Integration planning with hospital systems and identity infrastructure
- Data mapping, migration preparation and validation
- Security and access controls confirmed
Phase 4
Testing & Validation
1–2 weeks
- User acceptance testing and scenario validation
- Compliance and audit trail checks
- Reporting outputs verified
Phase 5
Training & Change Management
1–2 weeks
- Training for operational teams and approvers
- Super-user enablement and support pathways
- Change communications and adoption support
Phase 6
Go-Live & Hypercare
4+ weeks
- Go-live support and monitoring
- Issue triage with clear SLAs
- Continuous improvement backlog and enhancements
Delivery principles
A practical, healthcare-first approach that respects clinical operations and governance.
Healthcare-firstCollaborativeZero disruptionContinuous improvement